Thank you for purchasing a StandPivot product.
We hope you are satisfied with your purchase. If you receive a product with quality issues or a manufacturing defect, you can apply for a refund or other solutions under the following conditions:
1. 30-Day Refund Period
If you receive a product with quality issues or a manufacturing defect, you can contact us to apply for a refund within 30 days of receiving the product.
Refund requests submitted after 30 days may not be eligible for a refund, unless otherwise stipulated by applicable law.
2. Quality Issues
Quality issues eligible for a refund include, but are not limited to:
Product manufacturing defects;
Product malfunctioning under normal use;
Product damaged upon receipt;
Product exhibiting quality problems that clearly affect normal use.
We may request order information, product photos, or videos to confirm the issue.
3. Non-Quality Issues
Except for product quality issues or as otherwise stipulated by applicable law, all products are sold for one-time use.
The following situations are generally not grounds for a refund:
Change of mind;
Personal preference;
Size or appearance differs from personal expectations;
Damage caused by improper use of the product;
Damage caused by failure to follow product instructions;
Normal wear and tear.
4. Refund Request
To request a refund, please contact us using the provided contact information and provide:
Order number;
Name or contact information used at the time of purchase;
Description of the product problem;
Photos or videos of the product problem.
We will review your request upon receipt.
5. Refund Processing
If the product is confirmed to have a qualifying quality issue, we may offer, depending on the specific circumstances:
Full refund;
Product replacement;
Reissue of the product;
Other reasonable solutions.
If the refund is approved, we will usually process it using the original payment method.
The actual arrival time may depend on the processing time of your bank, credit card company, or third-party payment service provider.
6. Returns
If we require you to return a product with a quality problem, we will provide you with appropriate return instructions.
Please do not send the product back without our confirmation, as this may prevent the return from being processed properly.
If the product is confirmed to have a quality issue, we will cover the applicable return shipping costs, depending on the specific circumstances.
7. Contact Us
If you believe the received product has a quality problem, please contact us within 30 days of receiving it.